1. What This Privacy Notice Covers


This notice covers how Mack Events Presents Ltd a UK company, (company no. 09358187) ("Mack Events," "we," "us," or "our") treats personal information that it collects and receives from its websites ( ( ( ( (collectively, the “Website”).

We are not in the business of selling personal information about you. We use information shared with us only for the purpose of running and improving our services. This notice tells you what information we collect, steps we take to protect and secure it, how we use information, and finally, how you can contact us with questions or concerns.


2. Information We Collect


(a) Personal Information. We collect personal information (e.g., name, email address, phone number, etc.) when you:

  • Order tickets with us, or
  • sign-up to our mailing list via our Website

Billing Information. If you purchase tickets via our online Service, we require your billing information in order to process the transaction. Billing information includes your name, address, telephone number, credit card details, email address, and other information necessary to process the transaction.

We will retain the last 4 digits of your credit card number, credit card type, name, address, and some other billing information, so that you may identify that card used in the future. Mack Events does not store your full credit card number or CVV2; this information is discarded after your transaction has been processed. All transactions are processed via SAGE PAY. We are PCI DSS compliant and are monitored by SECURITYMETRICS.

Our authorised payment processor (SAGE PAY) will store your payment information on their secure payment gateway for as long as necessary to carry out your transaction.


3. Information Use, Sharing, Disclosure, and Retention


(a) Use. Mack Events only uses your information for providing our products, information about our services and to contact you (e.g., sending notifications related to our products / your order).

Marketing Emails. When you sign-up for our mailing list, you agree to receive marketing communications from us. Our mailing list is an anonymous, opt in service. We do not collect your name / address or any other information other than your email. We do not link this information to any other information we may have on our secure database. All of our mailing list emails are generic emails regarding our upcoming events.  

Opt-Out. All of the emails sent out to our mailing list will include an unsubscribe link to opt out of this service.

(b) Sharing. Mack Events does not share personal information we learn about you from your use of the Service with any other company. We only use your information to process your transaction and post out your tickets. We retain the information on purchases on our secure database until your order is processed and posted out, it is then stored on our customer database. We do not share, sell, rent, or trade personal information with third parties for their promotional purposes.

As we continue to develop our business, we may also buy or sell all or part of our business. In such transactions, personal information you have shared with us is generally one of the business assets that will be transferred. The transferred personal information will remain subject to the promises made in this privacy notice or subsequent notices to which you have consented. If Mack Events is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

(c) Disclosure. Mack Events may disclose personal information about you under the following circumstances:

  • In certain situations, Mack Events may disclose personal data in response to lawful requests by public authorities, including but not limited to national security or law enforcement requests. We may also disclose your personal information as required by law.
  • If we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our various terms of use, or as otherwise required by law.

(d) Retention. We will retain your information on our customer database for 2 years after your initial purchase. We will review the information stored on our database annually. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


4.Confidentiality and Security


We use physical, electronic, and procedural safeguards to protect personal information about you.

Data transmissions over the Internet are not 100% secure. Consequently, we cannot guarantee or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we use reasonable efforts to ensure security on our systems.

Your account information is password-protected.

In certain areas, Mack Events uses industry-standard SSL-encryption to protect data transmissions (such as when entering credit card details). However, this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of a firewall or secure server software.

If Mack Events learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Service or providing personal information to us, you are consenting to Mack Events communicating with you electronically regarding security, privacy, and administrative issues related to your use of the Service.


5. Contacting Mack Events


Upon request, we will provide you with information about whether we hold your personal information. You can contact us via our Website – Contact Us page, and we will respond as soon as possible, but at most within 30 days.

If your personal information changes, or if you no longer wish for us to retain your information, we will delete any of your information we have on our database on request.


6. Changes to this Privacy Notice


Mack Events reserves the right to revise, modify, or update this notice at any time. We will notify you about material changes in the way we treat personal information by placing a prominent notice on our Website. If you have a privacy concern regarding Mack Events, you can write to us by email at or by mail at:

Mack Events Presents Ltd, Unit 320A, Vale Enterprise Centre, Sully, CF64 5SY